Best Management Drivel. Evuh!

A new directive from the muckety-mucks up on 6 West exhorts us drones staff RNs to “give patients their best hospital experience.” Unappended, thankfully, was the word Evuh and an exclamation ! point.

I admit my jaw dropped, just the tiniest bit, at this latest piece of moronicity. I mean, I thought I was in the business of providing safe, competant nursing care in order to promote homeostasis and restore patients to optimal health (or pick your nursing paradigm).

Apparently not. I am to provide an “experience”, like an amusement park ride. Though I am not quite sure what the “experience” entails. Name that smell competitions?  Puppet shows using tongue deprressors and sterile latex gloves? Slideshows of compound fractures and pleural effusions? Live catheterization demonstrations? Neck rubs? Tours of the psych ward? Cage matches between Internal Medicine and Radiation Oncology?

Have we actually come to the point where we are substituting a perception of good patient care for actual patient care? So it seems.

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  1. #1 by JennJilks on Sunday 28 February 2010 - 1215

    Well said! You’ve hit it on the head. Perception is every thing. Reality is nothing. This is because institutions are run for and by politicians, not front line workers like you and I.

    In education, principals develop principals based on memos from head office, no matter that it doesn’t make sense for the students. I’m glad I retired!

  2. #2 by midwest woman on Monday 01 March 2010 - 0846

    How about “Colonoscopy Fun”..a little video including the prep and procedure. A must see and defintely an experience.
    Good post. We call this “WOW”ing our patients where I work. Managment is eating it up. I say WOW you survuved a code..that ain’t enuff??

  3. #3 by Maha on Monday 01 March 2010 - 1214

    This amusement park sucks. The clowns wearing the stethoscopes are not fun clowns. I’m complaining to the head clown wearing a suit!

    And colonoscopy fun sounds like one hell of an experience!!!!!! (extra exclamation marks to emphasize the wow factor).

  4. #4 by diane on Friday 05 March 2010 - 1413

    WOW! You have PATIENTS in your ER? Jeez, what are those? All we have are “customers”……..bleah.

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