My newest bête noire, Dr.Eagerpants, was working — he’s apparently has designs on the Knob of the Year Award — so I accordingly have a blindingly bad headache. Posting will be necessarily brief.
Dr Eagerpants: Snarl gnash slobber grrr snutch fritz crump fdhgisk woof woof woof?
Me: No, I am not moving the the 89 year-old, nursing home, normotensive, DNR patient in controlled atrial fibrillation to the Resus Room because the nursing home thinks she’s “real sick.”
Dr. Eagerpants: Gnarl slurp burble meow hiss frumple woof?
Me: No, the physicians do not control the Emergency Department. If you wanted to run the department, you should have become a nurse.
Oy. And so on. And He supposedly did his residency at a Big Downtown Hospital.
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On a not unrelated note, let’s talk about patient satisfaction. Two questions:
What is patient satisfaction in the Emergency Department? How can it be defined?
How can it be improved? Are there quick wins? Or paradigm shifts?