10 Questions for Banner Health

Lo, a Tweet from Banner Health on the Amanda Trujillo incident, and possibly the most content-free in the history of Twitter:

Uh, huh. “Listening” and “hearing” rather imply, in this context, some sort of follow-up action (though I think Banner Health SM guru is advising the appearance of action, rather than any actual action, to fool the rubes, i.e. us.)

Given that for reasons of confidentiality employee matters won’t be discussed, there are still plenty of things Banner Health might talk about.

To wit, ten questions for Banner Health:

1. Does Banner Health have a written zero tolerance policy against abusive behaviour? If so, who deals with complaints? Does the policy apply to physicians and managers? If so, how are they disciplined?

2. What steps is Banner Health taking to ensure patients are fully informed of their treatment options at all times?

3. What steps is Banner Health taking to clarify the process for ordering team consults?

4. Does Banner Health have a stepped or graduated disciplinary process? 

5. Under what circumstances may an employee be fired pre-emptively? For example, for med errors? For abusive behaviour? For theft?

6. In what ways specifically does Banner Health support nurses to act as patient advocates?

7. What is Banner Health’s understanding of collaborative practice?

8. Under what circumstances may a physician override the concerns of a nurse? Of a patient?

9. How much training do managers receive annually on nursing ethics and practice?

10. Is it written policy to refer nurses to the state board of nursing for any violations of hospital policy? Under what circumstances is that decision made? 

Awaiting a response.






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  1. #1 by kmcallister911 on Thursday 02 February 2012 - 1644

    Right on target!

    THESE are the underlying questions – I would not even consider a Banner facility until every single one of those questions were answered.


    How many other nurses were treated like this and just accepted it?

    • #2 by torontoemerg on Thursday 02 February 2012 - 1949

      I suspect a huge number. I wonder too if the practices at Banner are routine, or exceptionally bad. I hope the latter.

  2. #3 by perder peso on Sunday 18 March 2012 - 0613

    An intriguing discussion is worth comment. I believe that you need to publish more on this topic, it might not be a taboo matter but generally people do not discuss such issues. To the next! Kind regards!!

  3. #4 by Articleteller on Wednesday 16 May 2012 - 0207

    I agree with kmcallister911. Can I simply just say what a relief to find someone that actually knows what they are discussing online. You actually understand how to bring a problem to light and make it important. A lot more people have to check this out and understand this side of your story. I was surprised you’re not more popular given that you surely have the gift.

  4. #5 by Anonymous on Saturday 25 August 2012 - 2046

    I quite like reading an article that will make people think. Also, thanks for allowing me to comment!

  5. #6 by Anonymous on Saturday 25 August 2012 - 2141

    Everyone loves it when folks get together and share thoughts. Great blog, stick with it!

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    Things i have observed in terms of personal computer memory is always that there are specifications such as SDRAM, DDR etc, that must match the specs of the mother board. If the pc’s motherboard is reasonably current while there are no computer OS issues, modernizing the memory literally takes under a couple of hours. It’s among the easiest pc upgrade treatments one can think about. Thanks for giving your ideas.

  1. 10 Questions for Banner Health (Del E. Webb Medical Center, Sun City, Arizona) « Those Emergency Blues | Nurse Up!

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