Why Physicians Should Care about Amanda Trujillo

[This post appeared last week, in slightly modified form, at KevinMd.com. Nice to see it's generating a huge response and vigorous debate there. TE.]

For the past month, the case of Amanda Trujillo has resonated deeply among nurses, triggering an avalanche of postings on Facebook, Twitter and in the nursing blogosphere. Trujillo is the Arizona nurse who was fired in April 2011 after providing education and making a hospice care consult request for an end-stage liver disease patient. This patient was slotted for pre-transplant evaluation and had poor understanding of the disease process and treatment options. Trujillo filled in the gaps for this patient. Trujillo then requested, at the patient’s own wish, a hospice team consult, documented her actions appropriately, and left a note (it was night shift) for the primary physician.

These actions — the education and the hospice team consult — drew the wrath of both the primary physician, who demanded her dismissal and her license, and also her nursing director, who told Trujillo she had “messed up all the doctors’ hard work and planning for the surgery.” The patient-requested hospice care consult was cancelled. Trujillo’s employer subsequently fired her, and reported her to the Arizona State Board of Nursing for exceeding nursing scope of practice, though in fact, nurses previously had ordered a hospice care consult without consequence. In short, many nurses believe Trujillo was fired for educating and advocating for her patient.

These are the bare bones of the story. (Further details can be found here and here.) The debate among nurses — sometimes heated — has common themes around the limits of nursing practice, the meaning of nursing advocacy, and how nurses in trouble are left high and dry by the professional organizations that purport to represent them. Well and good. But why should physicians care?

Before I answer that question, let me tell you about my own practice as a nurse in a busy Toronto Emergency department. I work shoulder-to-shoulder with some of the best physicians I have ever known. Our goal is give excellent care and treatment to every patient we see. In order to do this job well and effectively, I need some tools — like the freedom to educate and advocate for my patients — and recognition that my judgement and accountabilities as a nurse are quite separate, if related, to those of physicians.

More importantly, I need the confidence to know I can engage in collaborative practice — and this in not just a one-way street, by the way — with my physician Emergency department colleagues. This is not a theoretical proposition, incidentally. If I tell an ED physician, for example, that a patient’s needs are largely social, and I have arranged for social work, and if she discounts or minimizes my concerns, and cancels the referral, then the patient suffers in the end. If I tell her that in my nursing judgement, the patient is crashing, and she ignores me, the patient dies. Being an effective patient advocate and practising collaboratively with physicians (and patients too, I might add) is good patient care. Yet doing my job well is precisely the same sort of advocacy which got Amanda Trujillo fired and reported to the Arizona State Board of Nursing.

Physicians should be concerned about Amanda Trujillo for this reason: ultimately her case is about providing good patient care.  There are, of course, obvious serious issues about patient autonomy and the ability of hospitals and physicians to override patient decisions about their own care. Many physicians might sympathize with Trujillo’s arbitrary firing, or see in her case a reflection of their own professional concerns about the role of large health corporations in their day-to-day practice.

But for me, as a nurse, the issue boils down to whether the health care industry can tolerate highly educated, vocal, critically-thinking, engaged nurse-collaborators who, in the interest of their patients, will constructively work with — and challenge, if necessary — physicians and established treatment plans. Or does the industry just want robots with limited analytical skills who blindly and unthinkingly collect vital signs and carry out physician orders? More importantly, which model presents the best opportunity for excellent patient care?

For me and most nurses, the answer is obvious. What about physicians?

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  1. #1 by Greg Mercer on Thursday 01 March 2012 - 1134

    Nurses and physicians would do well to remember that there is much more to this story than a Nurse’s side or a Physician’s side, even if we were to so seriously oversimplify as to assume one such point of view per group. There is also the patient’ side – who can I trust, what should I do, what will become of me, etc. There’s the citizen’s side – what kind of nation do I want, what kind of health care system(s), what represents justice and prudence in such a case, etc.? Finally, consider the providers side, lumping our interests together for the moment: how can we improve and maintain our system and our care and professions? Unless we find a way to change our path, costs will become untenable and solutions will increasingly be forced on us by outsiders. Unless we change things, we will continue to cede autonomy and influence over our own work to politicians, lawyers, and business operatives. We need to stop fighting over little issues, and focus on the big ones that are driving this big bus called American Health Care towards a cliff that risks devastating all of our careers, and our lived and nation.

  2. #2 by Tina on Thursday 01 March 2012 - 2156

    I hate that f#cking doctor for arrogantly getting Amanda Trujillo fired.

    But you nurses need to STICK TOGETHER and kick the ass of the hospital administration and that of those snotty doctors who think they know everything.

    Don’t take this lying down!!

  3. #3 by JA-RN on Friday 02 March 2012 - 0928

    Have you read “Not Nurse Ratched”? She notes some of the responses to the article on KevinMD, including some from Amanda herself. I was appalled when I first read her story & supported her-now,I think I’ll wait to hear “the rest of the story”. I don’t think she’s someone we should consider a spokesperson for nurses. Maybe we were too quick to jump on her bandwagon.

  4. #4 by Noni Mausa on Friday 02 March 2012 - 1500

    Suppose that the nurse notices something outside of the robotic collection of vital signs, or something that conflicts with the physicians orders, but fearing to risk her license and any chance of ever paying off her mortgage, just carries on as if she didn’t spot it (and of course, for this to work she would also have to not write it down or tell anyone) — who, then, is liable for any malpractice action? Nobody?

    Noni

  5. #5 by CC on Saturday 03 March 2012 - 1311

    Could this same scenario happen in Canada? I am hoping we learned from past history… most Canadian RNs are represented by their Unions in each province. They do a pretty good job standing up for their nurses from what I see in recent years. I just can’t see it happening here in the same way. The Unions would be all over it. On the other hand, our professional body is no real help. They are there to investigate and prosecute.

    I think the USA needs a country-wide union, just to protect nurses’ rights…even though some nurses don’t see it. I certainly didn’t see it in past years and resented my $ going to the union when I didn’t see what they did. Now I do see, and I really appreciate them – because without them, we couldn’t have as strong a voice in improving patient care.

    I think the fact that the whole premise of health care being “for profit” influences nursing more than we care to think.

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